Bell Mobility- The Evil Cell Phone Company

Hello everyone, it’s been a minute since I left you with my quirky and insightful blog, which I am sure you folks missed!
Alright, I am sure that many of you own a cell phone and share some of my heart aches, especially if you reside in Canada. It’s said to be that about 2.4 billion people are cell phone users and I am sure those users have issues with their providers.

Currently I am locked with a provider named Bell Mobility who is considered very reputable in Canada. I didn’t, however know that their cell service was horrible! Now I was enticed by their very low monthly rate in the beginning and maybe their great customer service. That was quickly shattered, and I know many bell mobility users share my grief. I have been with them for almost 2.5 years and will definitely not renew. I joined bell because I had a really poor customer service experience with Rogers who turned me away from ever resigning, but that’s a different story. Bell still believes that the CDMA technology is the wave of the future, and it quite possibly maybe but just like the VHS and BETA war it lacks a worldwide acceptance. I went into a Bell Mobility store the other day and wanted to see if there was any good GOD reason to renew with Bell. The sales clerk said “Just look at the growth of the CDMA technology!” and I responded “growth?” and he replies “Yes, in 2005 only 10% of cell phone users were CDMA, but 2009 projections are we will have 20%.” I looked at this dude in astonishment and couldn’t believe he actually expected me to be impressed and I told him that means that GSM is still a better choice because of variety and the fact the WHOLE FREAKEN world was using it! Another issue with Bell was that the handsets were so out dated, mind you most of the handsets that do come to Canada aren’t always the latest, but Bell likes to bring out “new” handsets even later. They even started charging for incoming text messages if that wasn’t bad enough!

I have issues with my handset and wanted to replace it with a newer one, but Bell wouldn’t give me a break unless I was willing to resign for another 3 years with a 200 dollar discount on my next handset. They failed to mention that a reasonable handset would probably be around 300 – 400 which means you would still be paying out of pocket. I know it’s a business but in comparison with other providers who are very accommodating for existing users to resign Bell doesn’t show any remorse.

If you log onto a website called cellclients.com, a site where cell users try to find folks who would like to take over their existing cell phone contracts, you can see that the majority of the providers listed are Bell users which is no surprise at all.
Later!